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Get answers to common questions about Trade Tech and Syrinx

Frequently asked questions about our company, the platform, our solutions and how we work.
Frequently asked questions about our company, the platform, our solutions and how we work.
About us
Our platform

Platform FAQ

The Syrinx Platform

What is the Syrinx platform?

Syrinx is a browser-based platform that connects rate management, shipment execution, regulatory filings, PO management and logistics accounting into one shared environment. It is built around the concept of one customer, one record, one source of truth. Sales, operations, finance and compliance teams all work from the same data, so what is quoted is what gets delivered, billed and collected.

Syrinx runs entirely in the browser and is hosted in the cloud on AWS. No installation or maintenance is required on your end. Your teams can access the platform at any time, from anywhere, with a consistent and secure experience across every office and time zone.
Yes. Syrinx is not an extra layer on top of your existing tools. It integrates with your current systems while bringing your sales, operations, finance and compliance teams into one shared environment. Many customers use Syrinx alongside their existing tools, with data flowing between systems through open APIs and standard formats.
Each Syrinx solution is designed to work independently and as part of the connected suite. You can start with the solution that addresses your most pressing challenge and add others as your operation grows. The solutions are built to work on their own and even better together.
Syrinx is hosted on AWS, giving your operation cloud capacity, automatic backups and enterprise-grade security protocols. With 99.9% uptime, your teams always have access to a secure and consistent environment wherever they are.
Yes. Syrinx includes a built-in CRM at the centre of the platform. Your team manages customer information alongside rates, shipments and financial data in one place, so every interaction is informed by the full picture of that customer relationship.
Yes. Syrinx connects directly to more than 150 airlines, 30 major ocean carriers and 37 Customs agencies worldwide. Your data reaches the right place automatically, without manual intervention or additional integrations.
Yes. Syrinx is built for global operations and supports multiple currencies, time zones and regional requirements from a single platform. Every office works from the same shared data environment, with local results consolidating automatically into one global view without manual reconciliation.
Syrinx uses AI to monitor patterns across shipments and flag inconsistencies before they become problems. It checks, flags and projects the same process controls across your operation, so your team spends less time correcting and more time focused on results.

Module FAQ

Syrinx Trade Cash

Trade Cash is the logistics accounting solution within Syrinx. It gives logistics and finance teams one shared view of revenue, costs and margins as shipments progress, with costs and revenue captured automatically from operational activity. No spreadsheets, no manual entry, no waiting for month end.
Trade Cash adds shipment-level financial visibility that most general accounting systems and ERPs do not offer. It can be used as a standalone solution or alongside your existing tools, with data flowing between systems through open APIs and standard formats.
Yes. Trade Cash uses pre-configured controls, guided workflows and role-based access to ensure users can only see and enter what they are meant to. This allows operational teams to contribute financial data accurately without needing accounting expertise, while finance teams retain full control and oversight.
Every office and currency is supported from a single platform. Local transactions are reconciled automatically across offices and currencies, so your global operation works from one consistent financial picture without manual consolidation.
The clearing house reconciles interoffice transactions automatically. When one office performs work on behalf of another, the financial activity flows through the clearing house and settles across currencies and entities without manual intervention. The result is one consolidated global view of your operation’s financial performance.
Because costs and revenue are captured directly from shipment data already in the system, nothing gets lost between operations and finance. Every cost is recorded as it occurs and every revenue opportunity is captured before billing begins, so your invoices always reflect what actually happened on every shipment.

Module FAQ

Syrinx Trade Security

Trade Security is the regulatory compliance solution within Syrinx. It connects directly to Customs agencies worldwide and manages filings from data already in your system, so your team files accurately and on time without manual re-entry or switching tools.

Trade Security does not replace your broker. It supports both your team and your broker by ensuring the right data is captured earlier and filed correctly. It can also be used by brokers themselves for more efficient filings, and it gives you full visibility over what is being filed on your behalf.
Trade Security connects directly to Customs agencies across North America, Europe, Africa, the Middle East and Asia. It supports a wide range of filing types including ISF, AMS, ICS2, MPCI and AFR, with coverage expanding as new requirements are introduced.

Our team monitors regulatory changes continuously and updates Trade Security as new requirements come into force. Your team always works to the latest regulatory compliance standards without having to track every regulatory change themselves.

Yes. Trade Security supports multiple filing types on a single shipment, so complex cargo can be cleared without duplicate data entry or additional systems.
Yes. Trade Security gives you full visibility across every branch, partner and country from one platform. You can extend access to origin agents and overseas offices while keeping full control over what is filed, how it is filed and what it costs.
Yes. You can choose to file directly, integrate via EDI or API, or have Trade Tech manage the full filing process on your behalf. Our team has the expertise and the direct connections to handle filings accurately across every region you operate in.
Trade Security gives you a central overview of what origin partners are charging per filing and allows you to monitor global filing activity in one place. This prevents overbilling, supports consistent pricing and keeps your margins protected.

Module FAQ

Syrinx Trade Manager

Trade Manager is the transport management solution within Syrinx. It gives your operations team one structured system to manage every shipment from order creation to final delivery, so your supply chain runs smoothly from origin to destination.
Every operational event is tracked in sequence as it happens. Your team sees what is on track, what needs attention and who is responsible at every stage. When something requires action, the right person is notified immediately with clear next steps, so issues are resolved before they become delays.
Trade Manager is built around managing by exception. Every event is monitored against the expected sequence. When something falls outside the expected pattern, an alert is triggered immediately so your team can act before a delay escalates.
Yes. Trade Manager adapts to your operation rather than forcing you to change your processes. Workflows are configurable to match how your team works, so you keep your existing standards while gaining the structure and visibility the platform provides.
Trade Manager includes direct connections for online bookings, shipping instructions and Regulatory compliance filings. Your internal teams, carriers, vendors and customers all work from the same operational data, keeping everyone aligned at every stage of the shipment.

Most transport management systems handle shipment execution in isolation. Trade Manager is built as part of the Syrinx platform, so when you use it alongside other Syrinx solutions, operational data flows automatically into logistics accounting, regulatory compliance and rate management. Your team manages shipments in one place, and every other part of your operation stays in sync without manual handovers.

Module FAQ

Syrinx Trade Rates

Trade Rates is the rate management solution within Syrinx. It centralizes ocean and air rates, carrier agreements and quotation history in one structured system, so your sales team always quotes from current, accurate data and pricing flows automatically into bookings and financial records.
Rate data, carrier agreements and live market rates are all centralized in one structured system. Your sales team always works from the same up-to-date information, so every quote reflects your current buying position and protects your margins.
The Trade Rates Optimizer models cost scenarios across surcharges and combinations to identify the most competitive buying option for each shipment. Your team makes informed buying decisions quickly, with the full market picture available in one place.
Rates agreed with your customer move directly into bookings and financial records without manual re-entry. Your pricing stays consistent from first quote through to execution and billing, with no risk of disconnect between what was quoted and what gets billed.

Module FAQ

Syrinx Trade Chain

Trade Chain is the PO management solution within Syrinx. It tracks every purchase order from creation to fulfillment with real-time visibility across every order, supplier and shipment, so exceptions are flagged early and action can be taken before a cut-off is missed.
Most PO systems manage the front end of the order process but do not connect to shipping activity or supplier performance. Trade Chain does. It links purchase orders directly to quotes, bookings and shipments, giving your team full traceability from order creation to cargo departure, whether you use it as a standalone solution or alongside your existing systems.
Suppliers do not need full access or complex logins. Through three-way booking, they are connected to the purchase order, the booking and the shared commitment from the PO ship date, so everyone works from the same information without significant changes to how they already work.
Every purchase order is mapped to its quote and booking in Trade Chain, giving your team full traceability from order creation to cargo departure. Your team always knows what is confirmed, what is at risk and what requires action.
Yes. Performance analytics in Trade Chain track supplier reliability, lead times and delivery performance over time. Your team can identify which suppliers consistently deliver and which fall short, with data to support every decision.
Yes. Individual SKUs are tracked across orders and shipments in Trade Chain, giving your team a precise view of every item from the moment the PO is created to the moment cargo departs.

Contact FAQ

Support and Contact

You can request a demo directly from our website by filling in the contact form on the Contact page or clicking the Request a demo button available throughout the site. Our team will be in touch to arrange a session at a time that works for you.
Every implementation is led by a dedicated Trade Tech team with deep logistics expertise. We work closely with your team to configure Syrinx around your existing workflows, integrate with your current systems and ensure your team is confident before go-live. The process is structured, hands-on and built around how your operation works.
Our support team is available through the Trade Tech support portal and by phone. Beyond reactive support, our regional teams stay close to your operation to help you get the most from the platform as your business evolves.

If you have any questions, you can submit a sales, support or general enquiry by filling out the form on our Contact page.

  •  You can reach our sales team at ttsales@tradetech.net or by calling +1 425 837 9000.
  •  For technical inquiries or operational guidance, contact our support team at +1 425 837 9000 or by visiting our support portal at support.tradetech.net.
  • If you would like to get in touch with one of our regional offices, you can find the contact details here .
Syrinx is fully browser-based. Once your implementation is complete, your team accesses the platform directly through the browser with no software installation required. Login details are provided during the onboarding process.
Visit our support portal at support.tradetech.net for documentation, troubleshooting and direct access to our support team. You can also reach us by phone via +1 425 837 9000 or through the contact form on the Contact page.

About FAQ

About Trade Tech

Trade Tech is a logistics software company founded in 1997, serving freight forwarders, shipping companies, NVOCCs and global logistics providers across the world. Our Syrinx platform brings sales, operations, finance and compliance into one shared environment, built around how logistics actually works.
Our founders had run global logistics operations and experienced firsthand what happens when systems, teams and partners operate in silos. They brought developers and logistics professionals together to build a solution designed around how logistics really works. The result is Syrinx, a connected platform that brings sales, operations, finance and compliance into one shared environment.
Trade Tech has offices across multiple countries, with regional teams in key logistics hubs across the Americas, Europe, the Middle East and Asia Pacific. You can find full contact details for every office on our Contact page.
Trade Tech was built by logistics professionals, not software developers looking at the industry from the outside. Every workflow in Syrinx reflects how logistics operations actually run, and not the way software says it should. We have spent years working alongside customers, understanding their operations and building solutions that reflect what the industry actually needs.
You can browse our current vacancies on the Job Opportunities page. If you do not see a role that fits, you are welcome to send your CV. We will be in touch if a suitable position opens up.

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